Overview

At Ananda Industries, we strive to provide our customers with the best possible online shopping experience. We want to ensure that you are satisfied with your purchase. This policy outlines the terms and conditions on free shipping, Cash on Delivery (COD), and refund policy for products purchased from our online store.

No Refund or Exchange for Non-Damaged Goods:

• Apart from products that are damaged during transit, we do not offer refunds or exchanges for any other reason. 
• It is essential for customers to carefully review the product description, specifications, and images before making a purchase decision.
• We encourage customers to reach out to our customer support team if they have any questions or concerns regarding a product prior to placing an order.
• We do not accept refund or exchange requests based on personal preference, change of mind, or purchasing the wrong item.

Free Shipping Costs above ` 500/- 

• We offer free shipping on orders with a total value of ` 500/- or above.
• For orders below ` 500/-, a shipping fee will be applied during the checkout process.
• The free shipping offer is applicable to standard shipping within India.

Cash on Delivery Charges and Availability:

• Eligibility for Refund: Refunds are only applicable in the event of damage to the product during transit. To be eligible for a refund, the damaged product must be rejected at the time of delivery. It is essential to document the damage by taking clear photographs or videos.
• Timeframe for Refund Request: To request a refund, customers must notify us within 24 hours from the delivery date of the damaged product. Any refund requests made after the specified timeframe will not be accepted.
• Refund Process: To initiate a refund, customers must contact our customer support team by email (reachus@anandaincense.com) and provide relevant details such as order number, product description, and images/videos showing the damage. Our customer support team will review the refund request and verify the provided information. If the refund request is approved, we will provide instructions on how to return the damaged product.
• Return of Damaged Product: Customers are responsible for safely packaging the damaged product in its original packaging and following the provided return instructions. The return shipping costs for the damaged product will be covered by us. It is recommended to use a reliable shipping method with a tracking number to ensure the safe return of the product.
• Refund Processing: Once we receive the returned damaged product, our team will inspect it to verify the reported damage. If the inspection confirms the damage in transit, we will proceed with the refund process. The refund will be issued using the same payment method used for the original purchase, and the amount refunded will include the product price and any applicable taxes, but not shipping charges.
• Refund Exceptions: Refunds will not be provided for any products that are not damaged during transit. Damages caused by improper handling or usage after delivery are not eligible for refunds. Customized or personalized products may not be eligible for a refund unless they are damaged in transit.
• Communication and Updates: Updates regarding the refund request and return status will be provided to the customer via email (reachus@anandaincense.com).

Note: Terms and Conditions Subject to Change:

• Please note that the above terms and conditions, including the refund policy, free shipping threshold, cash-on-delivery charges, and availability, are subject to change at the discretion of Ananda Industries.
• We reserve the right to modify, amend, or update these terms and conditions without prior notice.
• It is recommended that customers review the refund policy and other terms and conditions periodically to stay informed of any updates or modifications.