Privacy Policy

OVERVIEW

These terms and conditions govern your use of the online store https://anandaincense.com operated by Ananda Industries for the purchase of dhoops and incense sticks. By accessing or using the Website, you (“you” or “End User” or “your” or “Buyer” or “Customer”) agree to be bound by these Terms (“Terms and Conditions” or “TERMS AND CONDITIONS” or “Terms” or “Agreement”). And the linked return policy

ONLINE STORE TERMS

You must be of a legal age-old to use this Website and make a purchase. You shall not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. The content on the Website is the property of the Company and is protected by applicable intellectual property laws. Prices for products are subject to change without notice, and the Company reserves the right to modify or discontinue the products or services offered on the Website at any time without prior notice. The Company reserves the right to refuse service to anyone for any reason at any time.

GENERAL CONDITIONS

You are responsible for maintaining the security of your account and password. The Company shall not be liable for any loss or damage resulting from your failure to protect your account information. You agree to provide accurate and complete information when placing an order, including your shipping address, billing information, and contact details. The Company shall not be responsible for any delays or non-delivery arising from inaccurate or incomplete information. The Company reserves the right to limit the quantities of products purchased per person, per household, or order. The Company reserves the right to refuse any order you place with us.

MODIFICATIONS TO THE SERVICE AND PRICES

The Company reserves the right to modify, suspend, or discontinue the Website, products, or services offered, with or without notice. Prices for products are subject to change without notice, and the Company shall not be liable to you or any third party for any modification, price change, or discontinuation of the Website or products.

BILLING

The price of our merchandise is inclusive of the GST. (GOODS AND SERVICE TAX)

PAYMENT GATEWAY TERMS AND CONDITIONS

These payment gateway terms and conditions (Payment Terms) govern the use of the payment gateway services provided by Razorpay for processing online payments on our website. By using the payment gateway services, you agree to comply with these Payment Terms. PAYMENT PROCESSING: The payment gateway allows you to make online payments for products purchased from our website. By using the payment gateway, you authorize us to collect payment from you for the total amount of your purchase. ACCEPTED PAYMENT METHODS: We accept payments through the payment methods available on our website, which may include credit/debit cards, UPI, net banking, digital wallets, or other electronic payment methods. The availability of specific payment methods may vary depending on your location or the type of transaction. SECURE PAYMENTS: We prioritize the security of your payment information. All transactions made through our payment gateway are encrypted using industry-standard security measures to protect your sensitive data. However, please note that no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your payment information. THIRD-PARTY PAYMENT PROCESSORS: We may engage third-party payment processors to facilitate payment transactions. By using our payment gateway, you acknowledge and agree that your payment information may be processed by these third-party providers. These third-party payment processors may have their terms and conditions and privacy policies, which you should review before using their services. We shall not be responsible or liable for the actions or omissions of these third-party providers. PAYMENT AUTHORIZATION: By providing your payment information, you represent and warrant that you are authorized to use the selected payment method and that the payment details provided are accurate and complete. In the event of any unauthorized or fraudulent use of your payment information, you agree to notify us immediately and cooperate with us in resolving the issue. PAYMENT DISPUTES AND REFUNDS: If you have any payment disputes or issues related to your transaction, please contact our customer service to initiate the resolution process. Refunds, if applicable, will be processed by our refund policy, and the payment will be refunded to the original payment method used for the transaction. CHANGES TO PAYMENT TERMS: 7.1 We reserve the right to modify or update these Payment Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.

INTELLECTUAL PROPERTY

Ownership: All intellectual property rights, including trademarks, copyrights, logos, product names, and designs, associated with our e-commerce website (“https://anandaincense.com”) and the products sold on it are the sole property of Ananda Industries (“Company”) or its licensors. These rights are protected under applicable intellectual property laws in India and internationally. Use of Intellectual Property: Users are granted a limited, non-exclusive, non-transferable right to access and use the intellectual property displayed on our Website solely for personal and non-commercial purposes related to purchasing and interacting with our products. Users shall not reproduce, modify, distribute, display, or exploit the intellectual property without prior written consent from the Company. Trademarks: All trademarks, service marks, trade names, and logos used on our Website are registered or unregistered trademarks of the Company or their respective owners. Users are prohibited from using these trademarks without prior written permission from the Company or the respective owners. Copyrights: The content, images, graphics, product descriptions, and other materials displayed on our Website are protected by copyright laws. Users shall not copy, reproduce, distribute, or create derivative works from such materials without prior written consent from the Company. Product Images: The product images displayed on our Website are the property of the Company or its suppliers and are protected by copyright. Users are prohibited from using these images for any purpose without obtaining permission from the Company. Counterfeits and Infringements: We have a zero-tolerance policy for counterfeits or any infringement of intellectual property rights. If you believe that your intellectual property rights have been violated by any content or products on our Website, please notify us immediately, and we will take appropriate action. User-Generated Content: By submitting any user-generated content, such as reviews, comments, or testimonials, to our Website, you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display the content in any media or format.Disclaimer: The Company makes no warranties or representations, whether express or implied, regarding the validity, accuracy, or ownership of any intellectual property displayed on our Website, except as explicitly stated in these terms and conditions. Enforcement: The Company reserves the right to enforce its intellectual property rights to the fullest extent permitted by law, including seeking injunctive relief and monetary damages for any unauthorized use or infringement. Users are advised to comply with all applicable intellectual property laws and respect the intellectual property rights of the Company and third parties. Any unauthorized use, reproduction, or distribution of intellectual property may result in legal consequences.

THIRD-PARTY LINKS AND PURCHASE NOT SERVICED BY US

We do not endorse or assume any responsibility for the content, products, or services offered by these third parties. Any transactions or communications you have with third parties linked from our Website are solely between you and the third party.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Company does not make any warranties regarding the products, including their quality, durability, or suitability for a particular purpose. The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Website or products.

INDEMNIFICATION

You agree to indemnify, defend, and hold the Company harmless from any claims, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from your use of the Website or violation of these Terms.

SEVERABILITY

GOVERNING LAW JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

This Privacy Policy (“Policy”) outlines how Ananda Industries (“Company,” “we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit or interact with our website (“Website”) or utilize our services. We are committed to safeguarding your privacy and ensuring the security of your personal information. By using our Website or services, you consent to the practices described in this Policy. INFORMATION WE COLLECT: Personal Information: We may collect personal information, such as your name, email address, contact number, and shipping address, when you voluntarily provide it to us during the registration, ordering, or communication process. AUTOMATICALLY COLLECTED INFORMATION: We may collect certain information automatically when you visit our Website, including your IP address, browser type, device information, operating system, and browsing behavior. HOW WE USE YOUR INFORMATION We use the collected information to provide and improve our services, process your orders, communicate with you, personalize your experience, and fulfill legal or regulatory obligations. We may also use your information for marketing purposes, such as sending you promotional emails or newsletters. You may opt out of receiving such communications at any time. INFORMATION SHARING AND DISCLOSURE: We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our Website, conducting business, or providing services to you. We may disclose your personal information if required by law, regulation, legal process, or government request, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to the applicable privacy laws. DATA SECURITY: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security. YOUR RIGHTS AND CHOICES: You have the right to access, update, correct, or delete your personal information. You may also request the restriction or erasure of your personal data, object to its processing, or withdraw your consent. Please contact us using the information provided below to exercise these rights. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. CHILDREN’S PRIVACY: Our Website and services are not intended for individuals under the legal age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly. THIRD-PARTY LINKS: Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information. CHANGES TO THIS POLICY: We reserve the right to update or modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website after any modifications signifies your acceptance of the revised Policy.

COOKIES POLICY

This Cookies Policy explains how Ananda Industries (“Company,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit or interact with our website (“anandaincense.com”). By using the Website, you consent to the use of cookies as described in this policy. WHAT ARE COOKIES: Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and enhance the user experience. Cookies can be “session cookies” (which are temporary and are erased when you close your browser) or “persistent cookies” (which remain on your device until you delete them or they expire). Essential Cookies: These cookies are necessary for the operation of our Website and enable you to navigate and use its features. Without these cookies, certain services and functionalities may not be available. Analytics and Performance Cookies: We use these cookies to collect information about how visitors use our Website, such as the pages visited, the average time spent on the site, and any error messages encountered. This helps us improve the performance and effectiveness of our Website. Functionality Cookies: These cookies allow our Website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as remembering your login information. Advertising and Targeting Cookies: We may work with advertising partners to display targeted advertisements on our Website or other websites you visit. These cookies collect information about your browsing habits and enable us to deliver advertisements that are relevant to your interests. MANAGING COOKIES: You can control and manage cookies in various ways. Most web browsers allow you to accept or reject cookies, or to control how they are used. You can usually adjust your browser settings to delete or refuse cookies. However, please note that disabling cookies may affect your ability to access and use certain features of our Website. THIRD-PARTY COOKIES: We may also allow third-party service providers to place cookies on your device through our Website for advertising, analytics, and other purposes. These third parties may collect information about your online activities over time and across different websites when you use our Website. CHANGES TO THIS COOKIES POLICY: We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised policy on our Website. By continuing to use our Website, you acknowledge that you have read, understood, and agreed to the terms of this Cookies Policy.

CHANGES TO TERMS OF SERVICE

The Company reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any modifications signifies your acceptance of the revised Terms.

CONTACT INFORMATION

If you have any questions or concerns regarding these Terms, you may contact us at reachus@anandaincense.com

By using this Website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.